City review · you send the file

Aurora's free sewer-camera review

If you live in Aurora and a plumber has video of your service line, the City will look at it and talk through what it shows. The review is free. It is a second opinion. It is not a work order, and this website is not the office that receives the file.

What the City says it will do

The wastewater page offers the review to Aurora residents who have a backup or a question about their lateral or private service line. A staff member looks at the video and comments on suggestions, next steps, and possible resolutions. The page says a plumber or other vendor usually provides the video as a YouTube link or an email attachment that you forward. Use the contact published on that page. Do not send the file here. We cannot forward it, and we are not affiliated with Aurora Water.

Plumber repairing sink drain in bathroom — **Branch drain clearing:** Clearing fixture drain branches and testing flow before diagnosing larger service lateral obstructions.

What to ask the plumber to capture

A review is only as clear as the recording. Before the truck leaves, ask for a file you can forward, the cleanout they entered, and distances. Ask them to note pipe material, the worst defects, and whether the camera reached the tap or stopped short. A clip of one root, with no location, is hard for anyone to judge. The checklist for the visit itself is sewer camera inspection.

Sink drain plumbing with clean chrome pipes at home — **Sanitary drain assemblies:** Proper cleanout placement and P-trap configuration enable clean cable access and periodic maintenance.

Use the review when you are being asked to replace a long run, to open the street, or to buy a liner, and the explanation does not match what you see. It is also reasonable when two companies describe the same video differently. It is not a reason to leave an active sewage backup unattended. The City still says to call a plumber and Aurora Water at 303-326-8645 when sewage is backing up.

What the review is not

It does not mean the City will pay for the service line. Ownership stays as described in the responsibility guide. It does not choose a contractor. It does not guarantee a same-week repair. If the video shows a cleaning rather than a break, drain cleaning or jetting may be the scope, and the review can help you see that before you fund a replacement.

Plumber repairing leaky pipe with pliers under sink — **Trap and joint sealing:** Securing slip joints and waste arm connections prevents sewer gas leaks and water damage.

Questions to settle first

How do I request the review?

Follow the wastewater page on auroragov.org. Residents forward the plumber's video to the address that page gives, often a link or a file the company already sent you. This guide does not collect the video and does not submit it. If you cannot find the address, use the phone number printed on that City page rather than guessing an inbox.

Will the City send a crew to dig?

The offer is a review of footage and advice on next steps. It is not a promise that Aurora Water will excavate an owner service line. If the defect is on your line or at your tap, the repair and the street patch remain the owner's under the City's own list. The review helps you test the recommendation.

What if sewage is in the house right now?

Call a plumber and call Aurora Water at 303-326-8645, which is the number on the wastewater page, and call your insurer. The free review is for understanding a recording. It is not the emergency response, and this website cannot take the report. Keep people away from the overflow until the line is handled.